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Refund policy
Key Return Details
- Return Window: 30 days from delivery
- Refund Processing Time: Up to 14 business days after receipt
- Return Shipping: Customer is responsible for return shipping costs and return label. Return shipping typically costs between $20 and $40 AUD per package, depending on size, weight, and the shipping service chosen.
- No restocking fees
We want you to love everything you order from Avarisse. If something isn't quite right, our return and exchange policy ensures a smooth process for you.
Return Window
You have 30 days from delivery to initiate a return. Items must be in their original, unused condition, complete with any tags and packaging.
How to Make a Return – Step by Step
- Contact Us: Email to request a return form and confirm the return address.
- Prepare Your Items: Repack your items securely, ideally in their original packaging.
- Ship Back the Return: As stated in our terms and on our website, orders are shipped from Asia to the consumer. For this reason, return shipments must also be sent back to our central warehouse in Asia. Use a trackable shipping method to send the package, and make sure your order number is clearly included in the package. Keep your tracking information until we confirm receipt.
- Refund or Exchange: After we receive and inspect your items, we'll process your refund.
Return Address
Approved returns should be shipped to the following address:
- Street Address: No. 2 Yuangtong Express, No. 409, Suxi Yiwu Town
- Postcode: 310000
- Province/State: Zhejiang
- Country: China
Important for international returns: Returns to China require a Proforma Invoice (Returned Goods) in addition to the CN22/CN23 customs form. Without this document, the package may be held by customs and not delivered. Please make sure this is included with your return shipment.
Refund Processing Time
Refunds are processed within up to 14 business days of receiving your return. Once approved, we'll send you a confirmation email, and the funds will be credited back to your original payment method.
No restocking fees
Avarisse does not charge any restocking or handling fees on returned items.
Return Shipping Costs
Customers are responsible for the cost of return shipping. We recommend using a reliable, trackable shipping method to ensure safe delivery of your items.
Non-Returnable Items
Items must be returned in their original, unused condition. Products that show signs of use, wear, or damage are not eligible for returns. If you're unsure whether your item qualifies, feel free to contact us at for clarification.
Exchanges
Unfortunately, we do not accept exchanges. However, you can always return your order within 30 days and place a new order for your desired product.
If a replacement item or reshipment is offered and accepted by the customer (whether or not shipping costs apply), this is considered a final resolution of the order. By accepting a replacement item, the customer waives the right to return the original item and/or receive a refund for it.
Received Damaged or Incorrect Items?
If your item arrives damaged or you've received the wrong product, email us at with a photo and details of the issue. We'll take care of it promptly.
Non-acceptance of parcels
If a package is delivered to your door or dropped off at a post office, Avarisse will assume the cost of delivering the package. If the package is not accepted or not picked up at the post office, it will automatically be returned to the supplier. If the package is not accepted, we have the right to deduct 15% from the amount you receive back.
Contact Us!
- Store Name: Avarisse
- Business address: 30 Newry St, Carlton North VIC 3054, Australië
- Phone number: +61488895383
- E-mail:
- Monday - Friday: 08:00 am - 5:00 pm
- (GMT+10:00) Eastern Australian Standard Time (Melbourne)
We will reply to your messages within 24 hours on business days.